Refund policy

This store operates on a business-to-business (B2B) wholesale basis only.

We will only issue a refund or replacement where an item is confirmed to be faulty or damaged on delivery.
We do not accept:

refunds for non-faulty items;
order cancellations once an order has been placed; or
returns of non-defective items.

All wholesale sales are final.

No refund, replacement, or credit will be issued for faulty or damaged items if they have:

been worn;
been printed, embroidered, altered, or otherwise processed; or
been used in any way.

We do not reimburse any decoration, printing, processing costs, or time incurred.

All issues must be reported within 5 days of receiving your order.

Please inspect your order immediately upon delivery and contact us via email as soon as possible.

To investigate and resolve a claim, we require clear photographs of:

the outer packaging clearly showing the delivery address label;
the damaged or faulty item(s); and
the paper invoice included with your order.

Without these images, we are unable to raise an investigation or offer a resolution.

Any issues reported after the 5-day reporting period will not be accepted and cannot be resolved.

If you receive an incorrect item:

a returns label will be provided.
a replacement will be issued once the incorrect item has been sent and scanned by the courier and

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