Shipping policy

Dispatch & Delivery

We aim to dispatch all orders within 1–2 working days. During busy periods, dispatch times may be extended.

We primarily use DPD & Royal Mail for deliveries where possible.

Delivery and dispatch times are estimates only and are not guaranteed. Ro & Co Wholesale Ltd cannot be held responsible for delays caused by couriers or circumstances outside our control.

Delivery Options & Charges

Royal Mail 48 Hour Tracked – £3.50
Royal Mail 24 Hour Tracked - £5.00
DPD Next Working Day Delivery (excluding some Scotland postcodes) – £5.00

Delivery charges are displayed at checkout.

Postcodes Not Eligible for Next Working Day Delivery with DPD

The following postcode areas are subject to extended delivery times:

Two Working Day Service
Aberdeen: AB31–AB35
Aberdeen: AB41–AB54
Northern Highlands: AB36–AB38
Northern Highlands: AB55–AB5
Argyll: FK17–FK21
Northern Highlands: IV1–IV63
Arran: KA27
Argyll: KA28
Northern Highlands: KW0–KW14
Argyll: PA20–PA78
Dundee: PH15–PH18
Northern Highlands: PH19–PH29
Argyll: PH30–PH31
Northern Highlands: PH32–PH33
Argyll: PH34–PH44
Argyll: PH49–PH50

2–4 Working Day Service
Northern Highlands: HS1–HS9
Orkney & Shetland: KW15–KW17
Orkney & Shetland: ZE1–ZE3

Delivery times to these areas are estimates only.

Collections

Customers may collect orders directly from our unit.

Collections are available Monday to Friday, 9:00am – 3:00pm

Please do not attend until you have received an email confirming your order is ready for collection

Returned Parcels & Address Errors

If a parcel is returned to us due to:

an incorrect or incomplete delivery address; or
failed delivery attempts,

the order will need to have postage paid again before it can be resent.